Website use
This website is operated by Ozvyo Labs (SSM Reg. No. 202603129595 (NS0322962-H)) and provides information about its services. You may browse the site, submit enquiries, and contact Ozvyo through the listed channels. Do not misuse the website, attempt to disrupt it, or submit false or harmful information.
Service enquiries
Submitting a form or sending a WhatsApp message does not create a project agreement. A project begins only after scope, responsibilities, timing, payment terms, and acceptance are confirmed in writing.
Pricing and scope
Each engagement covers only the base scope listed in the written quote or order form for that engagement. Scope, price, timeline, and acceptance criteria are confirmed in writing before work starts. Work outside that base scope — including extra integrations, licenses, multi-step workflows, complex troubleshooting, paid APIs, or additional builds — is quoted separately before it begins.
AI systems engagements
Engagements start with the AI Systems Diagnostic, a fixed-fee engagement (US$1,800 / RM 7,500, approximately 1–2 weeks from complete onboarding) that delivers a systems map, a prioritized 90-day roadmap, and one recommended pilot with a rough build estimate. The Diagnostic fee is payable before work starts. If Ozvyo does not deliver the written roadmap, the client may request a full refund of the Diagnostic fee; once the roadmap has been delivered, the fee is not refundable. If the client proceeds to Implementation within 30 days, 50–100% of the Diagnostic fee (as stated in the Diagnostic proposal) is credited against the Implementation invoice.
Production Implementation work is quoted per scope in writing before any work starts, with written acceptance criteria, a test plan, and handover documentation. Third-party licenses, model APIs, and hosting are billed as pass-through costs. Advice, roadmaps, and recommendations are provided in good faith based on the information the client shares; the client remains responsible for business decisions, approvals, and the outcomes of implementing any recommendation.
The AI Ops Retainer (Steady from US$2,500/month; Build+Run from US$5,000/month) runs month-to-month with the caps stated on the offer page. Either party may cancel with written notice before the next billing date; no further months are charged after cancellation, and fees already paid for the current month are not refunded. Retainer capacity is limited (Steady: 4 clients; Build+Run: 2 clients); a slot is confirmed only in writing, and when capacity is full new clients may be offered a waitlist.
Client responsibilities
Clients remain responsible for factual accuracy, approvals, account access, brand assets, legal or compliance review, payment, third-party provider terms, and timely feedback. Ozvyo can help structure and draft content, but the client must approve final business, medical, legal, pricing, and service claims.
Ownership and handover
Deliverables from a paid Diagnostic (the systems map and roadmap) are the client's to keep regardless of whether further work proceeds. On project engagements, the client owns what was built once invoices are settled; Ozvyo provides handover documentation as part of the written scope. Systems under an active AI Ops Retainer are maintained while the retainer is active; on cancellation, Ozvyo hands over credentials, documentation, and monitoring configuration as part of offboarding.
No guaranteed outcomes
Ozvyo does not guarantee rankings, appearance in search results or AI answers, AI mentions, AI citations, revenue, enquiries, bookings, sales, or business outcomes. The work focuses on mapping where AI pays, building production workflows with monitoring and handover, and practical systems. Nothing in these terms implies any guarantee of business results.
Contact
For questions about these terms, contact hello@ozvyo.com.