FIELD NOTES
Anonymised write-ups from live production work.
What broke in production, what we changed, and what held up. Every note is anonymised under a published editorial policy.
- 25 Jul 2026
Event-driven beats polling for CRM notes
Meeting → CRM automation fails when you poll for work. Latency, cost, reliability, and idempotency all improve when the system reacts to real events.
Read the note - 25 Jul 2026
Why polling OneDrive fails for Teams transcripts
Sales calls live in Teams; CRM needs the transcripts. Polling OneDrive looks simple and breaks in production — here is the event-driven path that holds up.
Read the note